Diamond Style offers a full statutory 12-month warranty covering manufacturing and material defects for genuine branded Diamond Style products purchased from any authorised Diamond Style retailer.
The warranty only covers damage that in the opinion of Diamond Style or an authorized retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Diamond Style's special product care guidelines.
Product care advice can be found here at http://www.diamond-style.co.uk/product_care/
Every item found to be defective under this warranty is at the discretion of Diamond Style or our authorised retailer and will be:
- replaced by an identical piece, if available
- substituted with a piece of comparable value; or
- repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be returned to Diamond Style directly. If returning products by post, they should be insured and sent by certified or registered post. Diamond Style cannot be held liable for damage, loss or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Diamond Style reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Due to various reasons (including, without limitation, different jewellery collections in USA, Asia and Europe, different taxes, different price structure, local legal requirements, logistic reasons), Diamond Style does not have an international exchange or refund policy. As a result, we are therefore unable to exchange, substitute or refund products purchased abroad.
Register your details here for product warranty
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