Refunds

Diamond Style Direct Orders

When you buy directly with Diamond Style you have rights as a consumer under the Distance Selling Regulations.

This means if you as the purchaser notify us in writing of your wish to return an item within 7 working days of receiving it, we’ll refund you for both the purchase price and the delivery charge. (Please note that you will have to cover the costs of returning the items to us).

Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up a percentage of the original selling price from the refund amount.

Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:

  • The original account no longer exists
  • The original account details have expired
  • The recipient requires a credit

Social Shopping Channel Orders

A Social Shopping Channel is a company such as; Groupon, Living Social, KGB Deals, Wowcher, Discount Vouchers, Amazon Local or similar.

If you have purchased from one of these it means that you have paid them and your refund therefore needs to be issued by them.

When you have returned the goods to us, we will confirm receipt via email and advise the shopping channel to process your refund.

Please be aware that refunds times vary and are subject to each companies own timeframes and policies.

Refund Exclusions

We cannot accept returns or refunds on any Ear Rings, Ear Studs or sets containing these. This is due to UK Health & Safety and hygiene regulations.

Should you have any specific enquiries please email us on; returns@diamond-style.co.uk

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